Free
$0test the workflow
Automation 500 automation DMs
AI usage 50 shared AI credits
- 1 AI agent
- 1 knowledge source
- AllXOne branding
Smart Escalation Agent
Don't let frustrated customers fall through the cracks. Smart Escalation monitors every DM for anger signals, refund requests, cancellation threats, and urgent keywords. When detected, it stops auto-reply, alerts your team via email or webhook, and hands off the conversation.
Prevents negative reviews and churn by catching issues within seconds.
Pricing Fit
What Smart Escalation Agent includes on each plan
Use the agent with shared AllXOne AI credits. Social keyword/link DMs use automation quota, while smart AI replies and advanced workflows spend credits.
Basic
$19/mocreator and small business entry
Automation 5,000 automation DMs
AI usage 750 shared AI credits
- 2 AI agents
- 2 social accounts
- 3 knowledge sources
Most Popular
Pro
$49/momost growing teams
Automation 20,000 automation DMs
AI usage 4,000 shared AI credits
- 5 AI agents
- CRM/webhook flows
- Remove branding
Ultra
$149/moagencies and high volume
Automation 100,000 automation DMs
AI usage 15,000 shared AI credits
- Unlimited AI agents
- Priority support
- Advanced agents
Simple rule: template DMs use automation quota. AI-written replies, lead qualification, file analysis, voice, image/video generation, and business workflows use shared AI credits.
Core Capabilities
01
Anger & Sentiment Detection
02
Custom Keyword Triggers
03
Email/Webhook Alerts
04
Conversation Handoff
Use Cases
Refund & Cancellation AlertsAngry Customer RoutingUrgent Support EscalationLegal/Compliance Keywords
Industries
Healthcare Financial Services E-Commerce & Retail Insurance Telecommunications
FAQ
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